Разработчики: | Zendesk |
Технологии: | CRM, SaaS - Программное обеспечение как услуга |
Zendesk CRM — сервис для управления службой поддержки клиентов, от компании Zendesk. Поставляется по модели SaaS.
Сервис помогает управлять обращениями от клиентов, поступившими по почте, телефону или посредством Twitter и обладает функционалом, типичным для систем технической поддержки Service Desk.
Система позволяет заказчику провести кастомизацию и брендирование сервиса, предоставляемого от имени бизнеса.
В составе решения предлагаются аналитические инструменты, гибкая платформа взаимодействия с клиентами.
2018: Интеграция с Mango Office
Компания «Манго Телеком», игрок российского рынка виртуальных АТС, в январе 2018 года объявила об интеграции облачной телефонии Mango Office с платформой для организации работы служб поддержки — Zendesk. Компания разместила в маркетплейсе Zendesk модуль интеграции. Подробнее здесь.
Подрядчики-лидеры по количеству проектов
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Распределение вендоров по количеству проектов внедрений (систем, проектов) с учётом партнёров
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Распределение систем по количеству проектов, не включая партнерские решения
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Подрядчики-лидеры по количеству проектов
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Распределение вендоров по количеству проектов внедрений (систем, проектов) с учётом партнёров
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Распределение систем по количеству проектов, не включая партнерские решения
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